Our Prime Minister and the Peter Principle

Manmohan Singh created a history of a sort as the finance minister of India in 1990s with his boss Narsingha Rao. The lady luck smiled on him again in 2004 and Sonia, the Mother Sacrifice issued the appointment letter to Manmohan to work as the prime Minister of India. And the record tenure of almost two terms as prime minister has been just disgraceful. It’s not only Time and Washington Post but even a layman of the country will pass his judgment of Manmohan Singh as the worst Prime Minister even poorer than Devgowda. His two achievements: the first one on Nuclear Deal and the second one by the record allotments of coal blocks, for removing the main hurdle of power scarcity in the development of the country power have gone against him. Both of his strategies only created doubt about his wisdom, as the first one didn’t add much to the generation capacity of nuclear power, and the second one didn’t improve the GDP. The first one has invited the popular protests. The second one has become the biggest scam and the case example of the crony capitalism.

Manmohan couldn’t bridge the gap of policy and project announcements and implementation; neither could he make his ministers accountable enough for their performances.

Kapil Sibal announced Aakash, the tablet for the millions of school kids at $ 35 a piece but couldn’t get it through. Kamal Nath promised road construction speeding up to 20 kms a day but it could hardly happen. Chidamabaram in 2004 promised to get all the major water bodies renovated and establish a large number of it is, but one hardly see anything. Manmohan did also promised power for all by 2012. Power has still remained the biggest impediment for the GDP. The central universities and AIIMS are still the work in progress.

Manmohan Singh himself took the responsibility of finance after his finance minister moved to the President House, but perhaps very soon realized his mistake and decided to hand it over to Chidambaram.

Looking at the overall working of the government it appears only few ministers are carrying out the whole lot of its work. Younger ones from whom the country expected some great performance have hardly shown any potential. The older ones seem to be pulling on somehow without any goal to achieve.

The biggest example of nonperformance is the absence of the Twelfth Five Year Plan document though the plan has already started.

I had read of the Peter Principle in my professional management days: “employees tend to rise to their level of incompetence.”

Manmohan was a good enough stuff up to the responsibility of the finance minister, but the responsibility of the position of the prime minister was too big for him with his weaknesses and limitations.

Was not his choice as the prime minister wrong? Did not the country him to go or get replaced?

But it couldn’t happen in our great democracy. Sonia, the head of the majority group didn’t want that even though it was in national interest. The inference of the Peter Principle is getting ignored. Manmohan Singh has reached his level of incompetence. Alternatively, it might have happened because of Sonia.

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Coalgate Blackens Business Houses Too

Coalgate has broken all records of the scams not only by its amount involved. It has shocked me more because of the persons and the companies involved.

It raises doubt of integrity of the person holding the highest office of the country. Interestingly, the person is one of the most respected technocrats of the country credited to save it from a wretched economic situation in early nineties. Besides the professional excellence, he was also the icon of integrity.

And who all have taken the advantages from this stupendous scam? It’s the business houses of repute as well as some 2-tier and 3-tier business men with strong political link.

Strangely, the associations and chambers of the industries with a great image are pleading the righteousness of the deal made under the scams and advising as well as cautioning the government to not undo it.

Many times, it appears that the inefficient leftists are right when they blame the present government policies favouring the growth of crony capitalism that is favouring only few near the power to become rich and harming the country.

Could the assessment and charges of the opposition be wrong or only politically motivated? But then should we consider the revelations coming out through some or the other writing every day by respected columnists and CBI’s actions also politically motivated?

Many including the writer still claim that the India story as a prospective super power was due to the immense contribution of the private companies and image built abroad because of the hard work of the CII and Assochamb. But the revelations that started with the Radia tapes followed by CAG reports tell different stories.

Even the biggest and respected industrial houses are involved in the scams. The beneficiaries of the coalgate consists of ‘who’s are who’ of the industry. And now after the revelations, they are giving presentations before the inter-ministerial group (IMG), reviewing the mines to justify and defend themselves, and prevent the blocks from getting de-allocated. The topmost beneficiary who is the nearest to the chair even blames the government for the wrong doing.

Didn’t they connive and collaborate in getting the allocations worth billions free causing immense loss to the national exchequer? Didn’t some in them use wrongs means and fake documents, some with the help of the Chinese manufacturers? Wouldn’t have Naveen Jindal or the directors of Tata advised the government about the wrong being done? Wouldn’t have CII and Assocham helped the prime minister?

Did they help the prime minister in getting more GDP through getting the allocations free and sitting on it for years?

Perhaps I am living in my utopia when I consider these business houses doing great things for the country in spite of the poor government and corrupt machinery. Many stories are revealing the way these companies are sucking the rightful compensation of the poor workers by making them work for years as temporary and using trainees fresh from the institutes as full time worker with a meager money. Even the MNCs entering the country also get into the same anti-human rights practices. And the least one says about the government better it is, as it is also trying to take advantages of the poor practices of temporary and contract workers with a miniscule compensation in its establishment.

It is strange that though the business houses are behind all the loots and wrong practices for their single objective of profit at all cost, but still remain ‘Most Respected’.

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Sensitive PMO, Insensitive Manmohan

The Time magazine first dubbed Manmohan Singh an “underachiever”. Now a Washington Post article has criticized him as a ‘silent’ Prime Minister who has become ‘a tragic figure’.

I don’t know why the PMO should be so sensitive and reactive to the critical article in Washington Post. Has the PMO also reacted in the same way when Manmohan was praised profusely without any rhyme and reason?

Instead of reacting to the criticism, PMO would have focused on many things that it can do to improve the image of the PM if he is so great.

Recently an article in Indian magazine has written so rightly about his profile over the years: “In 2004, Manmohan Singh was an accident; in 2009, he was inevitability, as 2014 looms, he is a liability.” Many doubt about his actual capability.

Indians never expected Manmohan to be politically great, but certainly expected that he would contribute to improve the administrative machinery. Even though most of his cabinet ministers kept on working to be noticed more by Sonia Gandhi, Manmohan would have grouped together at least those who were honest workers and overseen the performance of some of the programme and got the outcome. Manmohan didn’t only speak out and remain silent but he didn’t do anything worth a Prime Minister.

Unfortunately, Manmohan kept on flying out and in perhaps to become a global figure with no success. Manmohan wrongly concluded the noticing by other statesmen of the world as one for his individual greatness though that was for the greatness of the phenomena that was happening in India inspite of him and his government.

Manmohan certainly contributed personally in getting the Nuclear Deal with US. But his timing was as wrong as when later on, he decided to allot coal blocks for improving the GDP.

Manmohan would have instead focused on two of the infrastructures, power and highways, the sure ways to improve GDP and employment. He would have worked on changing the systems in PDS to eliminate its leaks. He would have done something to bridge the gap between the price of the agricultural produce that the farmer get and the consumers pay. Manmohan would have seen that Sibal kept his promise of Aakash for the millions of the students.

Why should Manmohan feel bad if a free press criticizes him?

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Sonia and Sushma

As a welcome sign, Sonia Gandhi talked finally to Sushma Swaraj directly to remove the emphases of parliament on Coalgate. I wish she would have done much before. And setting aside the gender bias, she would have spoken to Jaitley too. Ideally,

Sonia would have done that months ago and sought their assistance in passing some of the key bills including the FDI in retails and on other issues related to the economy of the country. None will win if India loses. Overall situation and political ambience has gone stinky over the months. Many feel that, otherwise how a person such as Narayana Murthy would have stated the present situation of India as worse than 1991.

Unfortunately, Sonia has perhaps poor close advisors who don’t want her to do that for the vested interests. She would not have lost anything by doing that rather her image would have improved. Knowing Manmohan Singh as the employed prime minister, the opposition leaders have hardly any respect for him; neither had he done anything as prime minister to develop his respectability after becoming the prime minister. One can very well get reminded of Abdul Kalam who even though technocrat filled so well as the president of the country when in office and even after relinquishing the office. Manmohan has hardly earned that sort of respect from any. His Charisma of 1991 was perhaps not his but it happened because of his good master,
http://www.livemint.com/2012/08/31125536/Priyanka-Gandhi-the-granddaug.html?h=E

Sonia and so also Rahul instead of keeping the company of Lalu, and Mulayam or even Mayawati must graciously keep the main opposition in humour and listen to their advices rather listening just to her coterie. Let Sonia realize that the growth of regional parties will do more harmful for the country rather than a policy based national party.

Manmohan would have resigned on his own, if he has an iota of self-respect. How can he consider himself not responsible for all the corruption or inefficiency of his ministers? Why does he forget that he is prime minister of the governing and administrative organization of the country? He can’t just pass the buck and keep on sticking to the chair. He is not the only in a population of 1.2 billion to hold the chair. And more over Manmohan is not an elected one.

However, the demand of the resignation of the prime minister by NDA and BJP is not rational and may prove to be setting a very poor precedence for the future. The parties in opposition will keep on following it at its convenience. BJP must not pursue it any more. Moreover, Manmohan’s resignation will hardly dent the power of Sonia. She will find someone else however, undeserving he might be to replace Manmohan. And unfortunately, BJP can’t wish away Sonia.

I still wish to see Sushma and Arun Jaitley together running this country and prove that they are different as administrator and not only as a debater.

Alas! Rahul could have taken over from sick Sonia.

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Airtel and its Callous Call Centres

Have you ever been one of the few unfortunate ones to take the assistance of the call centre of Airtel Telecom for your Internet, cell phone or land line connections? Do you enjoy the music of Airtel’s ringtones as you keep waiting eternally? What do you infer when you get a recorded message –‘The person whom you want to talk is attending to another call, hang on or call later.’ And how will you react if it happens with you for three-four times? But before going to experience all these, do you get the service after pressing the different numbers one after another responding to the automatic recorded queries to put you to the right person to get you the service you desire? And ultimately when you get talking to someone at the other end, how many times, the connectivity gets off and you are to start all over again, may be with a totally new customer service executive asking the same silly questions again?

I returned from US on August 20. Till today, I have not got my cell phone connected. Airtel has already got a forced payment of Rs 8800 from me and then also, every day I have been getting at least three calls for the payment of Rs 4000 more. And all these are after I had paid before leaving for US on April 22, all the dues for the bills till date and holding charges for the entire period I was to be in US with an email requesting it to ensure that on August 16, my connections must be made active to avoid problem.

Most of the service providers are using call centre based management of these essential aspects of the service for which the customers have paid. One can see and meet any of the officers of the companies to sort of the problems. In name of cost cutting, the associates in call centres are young men and women with no experience to handle the customers’ complaints.

Sunil Mittal boasts of Airtel as the largest telecom in India and well on the way to become MNC. However, in India every one that I talked with is wary of call centre-driven management. It’s just horrible. It’s good that one doesn’t talk face to face with the call centres’ associates, otherwise there would have been many cases getting every day reported of physical violence. It’s disgusting. My cell phone is still not connected with all formalities completed. Private Service providers, be it telecom or banks, are becoming worse than PSUs. What can be the way out?

However, let me say that there are some who are having very responsive call centres. Whenever I dial Indane Gas for refill of my cooking gas cylinder, the system recognizes my telephone number and gets confirmed my connection number and books it giving me the number to follow if required. I never note it down as I am sure I shall receive the cylinder in few days.

Another service provider that I remember is Samsung. As soon as I select the number for airconditioner, it recognizes and responds to my request.

Will Airtel also change for the old men like me? More than me, my children in US are worried and annoyed as they are finding it difficult to contact me. Will it become one of the reasons to leave this country?

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Air India: Agonizing Hours and a Happy Ending

On August 19, 2012, we left for India after a very happy 4 months stay in US. Shannon had bought the tickets of American Airlines for up to JFK, New York Airport. Thereon, we had already the tickets bought through ‘Makemytrips’ in India. Anand was accompanying us up to New York. When I came to know of that, I was happy as well as morose: happy because Anand would be with us for few more hours and morose because I have become too old requiring this assistance.

At Raleigh Airport, we had to go to the departure counter of American Airlines to check in baggage though we already had the boarding passes obtained on line. AA accepted our baggage directly for New Delhi. In US, one is to pay for the check in baggage for the local flight. It was raining in Raleigh, we considered it auspicious. We were happy as Emma and Zach were there to see off with Shannon.

At JFK, because of the wheel chair assistance we had sought for Yamuna, we could easily reach terminal 4 from terminal 8 for the departure counter of Air India. While waiting for our turn, and the response of the easy going counter attendants, we got the feel of the quality of services, Air India provides to its passengers. We had to wait unnecessarily. If Air India is to compete with other commercial airlines, it must provide better services everywhere. It must have efficient staffs. I doubt it has lately outsourced it to some cheap agency with the poorly paid staffs and without efficient supervision.

As usual, the security check at JFK was tough. That requires pulling down your shoes and even leather belts. Every time we keep worrying if we missed some items to collect back at the end of scanning conveyor. However, the body scanning machine was the latest. The security man didn’t touch the body all over that I hated.

Interestingly, instead of the direct flight to New Delhi, the Air India flight from New York had changed as one with a stopover at Charles de Gaulle Airport Paris. It took away the advantage of reaching New Delhi and so Noida residence well in time.

But the major shock of the service failure was waiting at New Delhi Airport. After the hassles for getting a wheel chair for Yamuna, I found that my baggage had not reached with us from the flight. I had faced this for the first time in my frequently traveling life. Further, it took almost an hour or more at the airport with heavy heart to get the complaint registered and getting the receipt. It is difficult to tell which of the airlines was responsible for this chaos and our agony: American Airlines or Air India. We waited for almost 36 hours.

I hardly hoped to get that back. We didn’t have anything very costly in that, but Yamuna had all her newly purchased western dresses and gifts for few friends including some medicines. I was worried for all the wirings and accessories of my lap top, camera and iPad that Anand had made me transferred to the check-in suitcase for cutting down the weight of my computer bag I carried.

However, we got it safely on August 22. Air India delivered that at our home in Noida. Everything was intact. All is well that ends well.

Will some CEO of Air India turn around this PSU and make it at least as efficient as BHEL and NTPC? More than Dreamliners, it requires a good management and participation of its employees getting huge salaries and perks. Will the government provide it with all autonomy to its CEO along with financial packages? Will the remaining hurdles in the success of the merger of Air India and Indian Airlines be sorted out? Will it get back to its respectability of the old Maharaja days?

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Ray of Hope in Deepening Darkness

I prefer a positive approach under all odds. However, every day, I find more and more darkness veiling the society. One of the Aamir’s ‘Satya mev Jayate’ shows had stunned me. A young girl stood and quietly talked about her friends taking to alcohol for a fun. A recent report in India Today: ‘Is Young India Drunk?’ stunned and shocked me. I am sure the report doesn’t exaggerate the real situation. And it has not published the report for marketing the magazine in today’s competitive media business. I get reminded of that Holi of my village in 2008 and those three teens rather kids totally drunk lying on the ground in the lane in front of our house.

Recent media stories of the women victims of the aspiring middle class families in media must have shocked everyone but certainly those from the old generation.

But there are many more cases of young men and women doing wonderful things under all odds of India. It makes me feel proud and inspired. The next generation brings hope for a powerful and India.

Many young innovative entrepreneurs are turning to technology to transform urban living.

Smartphones such as i-Phones and many new gadgets such as laptops and tablets are making it easier for urban Indians to live, work and play and improve the quality of life.

There are some diehard romantics too who strongly believe that an ‘India Shining’ can still be a reality. Many are experimenting with some different ways to make learning effective and useful.

Interestingly, some alumni of IITs and IIMs are trying to make possible the learning through fun rather a boring rote task, They are doing this after sacrificing the cozy and six figures salary jobs that was engaging them.

I hope India will compete China, at least in the game of talent.

I wish only India could go ahead from the curse that led to its partition and develop as an integrated nation.

Will the politicians give up the dogfights? The people are no more ready to accept that. They must work for the job assigned by the people.

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A Letter for Akhilesh

I am really elated with the news of Yamuna Expressway, the Expressway to Eighth Wonder, finally getting operative. Many have written about this expressway and sent mails to me even here in US as they know my interest in it. And if everything goes right, after our return we shall go for a drive on it up to Agra. I have promise to keep with my friend, Mr. Arora.

I wish you would have been gracious enough to give the due credit to Mayawati for pushing the project by mentioning her name; Mayawati had also planned another one named Ganga Expressway that as reported has been abandoned now. That would have changed the face of the state, UP by connecting the backward east with the developed west. As you have already taken up few more expressways such as one between Lucknow and Agra, please revive the Ganga Expressway too.

You may leave the politicking to your dad and uncles who keep on coming in news for wrong reasons? Please focus on the development such as education, healthcare, industrialization, and urbanization. Though the previous government promised special development of the major cities of Mathura, Brindaban, Varanai, and Allahabad, not much has happened. Infrastructures in these cities are in shambles. And these ancient historic cities are filthy in every respect.

As I understand, five townships will come along the Yamuna expressway. Each must grow as model residential, commercial and knowledge hubs. Similar towns must be on each expressway that gets developed. Education hub with all levels and types of institutions for training and skilling of the next generation will cater to the needs of the hinterland.

However, the focus must be on getting the projects executed and executed well to world-class standard. As you have the educational background, the people of the state will like to see them happen rather than hearing about them like the promises for the vote banks. Every project; however big it may be can be completed in five years with diligent planning and efficient implementation.

However, the most important task for the development is to be in its rural areas. The benefits of education and healthcare must reach to every hut of even the remotest village of the state. Please work for make education apolitical. Let every child of the Muslim, SC, ST and the pours in other caste be well educated and skilled. Most of the problems of poverty will itself disappear.

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मधुर यादें

(This is from the archives. I had entered on November 1, 2009 )
हर रोज सबेरा हंसता है
और शाम सदा मुस्काती है
जीवन तट पर अब खड़े हुए
कुछ मधुर याद आ जाती हैं

परदादी का गा गाकर
मुझे खिलाना
कभी बुलाना चंदा मामा.
ननिहाल की उस महरी का
बार बार सभलायक कहना.
फिर दादा की पीठ सवारी
फिर उनकी बांहों पर सोना.
फिर आते कुछ दृश्य मधुरत्तम
बिद्यालय के गलियारे में
एक किसी के दिख जाने की
आशा करना और दिख जाना
कितनी कोमल आकाक्षाएं थी
कितने बालसुलभ सपने थे.
जब कोई पास न होता है
बर्षों पहले की यादों में
अच्छा लगता है खो जाना
फिर कुछ यादें भी ऐसी हैं
जो शाम सबेरे आ आकर
जीते जाने को कहतीं है

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US Media and India

I am not one who will bother if Oprah Winfrey makes some more nonsensical remarks about India and Indians to entertain her audience. It is obviously clear that the media in US prefer publishing hot stories from India. Americans may be relishing it and finding it something with difference. However, the same media was hardly enthusiastic enough about the terrorist like attack by a crazy person in Wisconsin on innocent persons.

The media covered the India’s world’s worst black out extensively. Why did it cover so well? Perhaps it was to forewarn its own system to see that being a democracy, the similar power outages may also happen in US too. Additionally, it might be some sort of advisory for its own entrepreneurs going to India for setting up business.

However, I find many of the information might help those in power, the policy makers and administrators, to take some preventive steps well in time.

Washington Post provides two graphs and discusses ‘what the blackouts might mean for the future economic prospects of the world’s second most-populous country’ However, while reporting it also provides the reason behind it. “That may be partly a consequence of the fact that the country has raced to build a truly jaw-dropping amount of infrastructure in the past few decades. Twenty years ago, just 42 percent of India’s households had electricity. Today, that’s up to 66 percent. (That still, however, leaves about 400 million people without power.)” American companies particularly those in consulting in power, will find good prospect for getting some attractive revenue through right strategies.

Star Tribune provides a hoary situation: “passengers on Delhi’s metro, one of India’s spiffiest bits of infrastructure and a symbol of its modernization, felt their trains grind to a halt, some of them deep beneath India’s capital. They had to be evacuated.”

USA Today story is more spicy for its reader: “India’s power sector is lousy with thieves. As much as 40% of the power generated in India is not paid for. In the most recent fiscal year, utilities lost an estimated 1.07 rupees (about 2 cents) per kilowatt hour, up 40% since fiscal 1999.”

Wall Street Journal also expressed its concern: “India’s severe power blackout earlier this week alerted the world to the depths of the country’s energy deficit. But will it jolt New Delhi into action?” However I couldn’t understand why it illustrated the report with a photograph of ‘a gardener mowing the grass while the caretaker refills the generator with diesel in a residence in New Delhi’.

Interestingly, Forbes warning was more futuristic: “The energy challenges India and China face today, are being mirrored across the developing world. They all have the same three inconvenient truths to ponder, just as the rich world needs to work out the inconvenient consequences that derive from economic growth and increased emissions. Pretending this link doesn’t exist, is only going make matters inexorably worse.”

And all these reports were somewhere perhaps meant for the domestic consumption in USA as mentioned in the report of firstpost.com from Washington: “India’s historic blackout has not only prompted inevitable calls from the United States for much needed reforms in India’s energy sector, but also a great deal of introspection about America’s own ageing infrastructure.”

We in Cary had experienced a power outage for few hours just few days ago because of a storm.

However, while surfing so extensively, I realized that the websites of American media is far better in serving its customers like me without presenting any interferences from various pop-ups and annoying ads that present a very greedy and poor image of Indian media in designing its websites.

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