Stanford- A Bookstore Tells Global Ranking

Stanford is one place Anand loves to visit whenever, he gets opportunity. May be, he has a wish unfulfilled to be its students, or may it is because of his love for the bookstore in the university campus open to all that is the best that I have seen in my lifetime.

We had visited Stanford University campus twice or thrice during our visit to US in 2005 too. Aditya, the grandson of YP Singh, the only friend in Salt Lake was studying there. He did wonderfully well in CAT and got admission. However, we saw the university only from outside. Anand did not know much about the place. Anand came to know about the bookstore after Shannon came in his life. She has taken some course in the university.

It was a pleasure to go around the store after visiting the wonderful cathedral. I could then understand why this university is one of the best in the world. Why can’t India’s premier institutions such as IITs, and IIMs have bookstore of this standard that each of the great institutes such as Stanford, MIT, UC (Berkley), or Harvard are having in its campuses in US? Some private entrepreneurs such as Apeejay group that owns Oxford Book Store in Kolkata, will certainly be interested in setting up similar stores, if it is given certain incentives and space in the institutions’ premises in India.
Note: While a search for images on Google with ‘Bookstore Stanford University’ indicated 162,000 entries, the search for ‘Bookstore IIT Kharagpur’ had 3,930entries all mainly about IIT. You can yourself experience this.

I am sure that all the directors of the IITs and other institutes of excellence in India would have visited these American universities. However, I am not sure if they would have found time to go around the bookstores. Let me confirm that the bookstore will hardly require any drain on the institutes’ own resources. Will the HRD ministry create roadblock to prove its authority over the institutes if the directors invite some private entrepreneurs to do that?

Yamuna got a Stanford T-shirt from Shannon.

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Noida Hits me in Pleasanton

It’s 5AM here in Pleasanton. It must be evening in Noida. As usual, I am on my computer. The telephone rings. I don’t pick up assuming it as some marketing call. However, the message continues. My neighbor, Archana is on the other side.

Archana had gone to get my car lying outside the main door started today, as Ashok, her driver was going on leave. She found through the wire mesh on the steel gate on the main door that the doors inside are open. After sometime she informed me about a possible burglary. Burglars had opened the doors and steel almirahs of all the rooms. Materials were lying outside. What could I do? I asked her to get all the doors locked, if possible. There is no use in reporting to police. This is the third instance of thefts at my residence in Noida. Perhaps, to burglars, we are pretty rich.

They would have certainly got something useful or them. Everything can’t be put in locker. We didn’t leave anything inviting burglary. They would have considered my age and spared me. I got again a shock of life. However, how is it possible? In the huge lot of unemployed youths from all over the country in Noida, the risk would have been worth taking for some.

I don’t know if someone can help me out. It didn’t happen in earlier two cases. As usual, Yamuna keeps me blaming and I do the same. We had been going quite frequently in last five years. But nothing happened. We got complacent. Three thefts in 6years against two in six months that happened in 2003 are better statistics of law and order!

Anand suggests us to keep all the doors open. Rakesh also said the same when he came along with Alpana hearing the news. At least, it will eliminate the cost and trouble of the repair required after a burglary. This is the same India, where as per the Chinese travelers, the law and order was so good that the people never used locks.

Here in Pleasanton, Anands hardly lock anything. Sometimes, I become a little emotional, may be a little impractical too. Next time when we shall go out, we shall put a sticker saying, ‘Here are the keys. If you wish to burglar, please use them and don’t break the locks or door. Difficulties in getting the repair done in Noida are more worrisome.’ Or ‘We have kept the keys in a place near the main gate. Use your commonsense and search it. Please don’t take risk and break locks.’

But can we keep on living in Noida? Can we expect Noida to become Pleasanton?

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A Visit to a US Elementary School

 

It was Sunday, October 19. Alpana and Rakesh had invited us to join them in a carnival with their kids. Montair Elementary School, the public school of Keshav and Anvita in San Ramon had organized it for fund raising as mission. Rakesh said, ‘a middle class Americans can’t afford private school in US’. For those in India whose children are in US keep on boasting about their salaries in US converted in Indian currency. But that fat salaries can’t buy a good school for their own children. Is it not surprising? As I understand, almost all young parents in Noida must be sending their children in private schools. Every sector of Noida is having a good private school. It is unlikely that anyone except from the very menial workers such as maids and cart pullers send one’s child in government schools.

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The elementary school in US covers KG to class V. Rakesh and Alpana took us through the carnival, that didn’t have anything unusual. However, the book fair was a unique idea. There was a section where a parent could buy the books for the class teachers of their kids. Moreover, the fair makes it easy for the children to get exposed, attracted and interested in books. The school was closed. But I could see some part of school. The creativity center, science centre, and the beds for plantation made me feel happy and excited. Even in this totally urban population, the school tries to make the kids plant some flowers or teach its need. The science centre imparts basic science knowledge through models and easy to carry out experiments. The creativity centre provides the means to find out the special interest in the pupils. I wish India could emulate the concept of creativity centers in every school. I don’t think it means a lot of investment. The education must provide facilities to identify and further the latent creativity in every student. I could find the website of the school that provides interesting information.

All the while I was thinking about the public schools in India. Yamuna was associated with one in our own sector that is maintained by Noida Authority. I can’t draw any comparison. Media of both the countries express concerns about the poor rather miserably poor condition of government schools. In US, parents keep a watch of the locality with better public schools based on ratings that are easily available through Internet and shift. Perhaps, in India too, a system of rating system of all the schools by an independent authority must start to help the parents.

Rakesh feels the American system is pretty good. In a chapter on American Power in ‘The Post-American World’, Fareed Zakaria writes, ‘it (American education system) is much better at developing the critical faculties of mind, which is what you need to succeed in life. Other educational systems teach you to take tests; the American system teaches you to think. It is surely this quality that goes some way in explaining why America produces so many entrepreneurs, inventors, and risk takers. It’s America, not Japan that produces dozens of Nobel Prize winners.” US certainly gives a lot of importance to education.US is going to invest $18 billion to overhaul of the nation’s public education system over the next few years. It was clear during the campaign and even now. We are happy. We can dream a better future of our grand children, who are all American citizens by birth.

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IIMs-Are They The Best?

RC Bharagava has recently made certain very relevant remarks about what and how IIMs are manufacturing management graduates. IIMs attract the best brains of India that include engineers, doctors, accountants, arts, science, and commerce graduates and even some from those selected in administrative services. Even hordes of IITians after getting the specialized training and knowledge of engineering join IIMs. Unfortunately, most of the students are without any work experiences. I am one of the many who disapprove this.

I have written many times about it. I earnestly appeal the industrial bodies such as CII, FICII and others to discourage this practice. It results in the diversion of the best lot to grow as generalists rather than as expert professionals such as engineers, architects and doctors.

RCBhargava was the CEO of Maruti Ltd. And as it seems, he is still the chairman of Maruti Suzuki, though it has become a Japanese company after it bought the majority of the share from the Indian government. He has a very strong and genuine concern and suggests that the IIMs must create and use Indian case studies instead of taking them from foreign universities such as Harvard. Interestingly, Mr. Bharagava heads a recent IIM Review Committee set up by the Centre. His viewpoints are pertinent: “India is a big enough country. So why are we not creating material out of the Indian experience? If there are no sufficient Indian case studies, how do you teach and create managers who are relevant to our business context?”

According to him, not a single “really good” case study of even Maruti had emanated from the IIMs. “Somebody has done a little bit here and somebody a little bit there. That’s all.” It is strange, as we keep on hearing Harvard using Indian Railways, Mumbai Dabbawallas, FabIndia, and ITC’s e-Choupal for its case studies. Are the teachers in the management schools negligent or complacent? Remunerations, some say, are poor. But can that be the reason when one selects teaching as profession?

According to Mr.. Bharagava, Management teachers are having so strong an obsession for teaching western business models in B-schools that nobody even mentions, let alone teaches a course, about Japanese management practices. “Students aren’t really told how the Japanese built up their industry after the war and the management systems developed by their firms.” Who can deny the mastery of Japanese of manufacturing management? It is the Japanese who produce better than six-sigma quality standard without following that practice. Surprisingly, the whole of West and US has started learning and following Japanese management system. Indian industry has got the maximum benefit out of it with many Deming Prizes with it. Only when the West adopts the Japanese management systems, some of it comes back to the teachers of IIMs. Tata Motors and Ratan Tata’s Nano can get globally accepted, but IIMs will not consider that a subject of case study to teach innovation in it courses.

The IIMs are not being able to attract good faculty, particularly in functional areas such as finance, marketing, organizational behaviour and strategy. Though research and creating knowledge was one of the missions of IIMs apart from running post-graduate management programmes, it hardly does any significant research. Media hardly covers IIMs but for the admission and placement details with spicy reports. People at large in India might have heard of CK Prahalad, Tarun Khanna and so many other management gurus of Indian origin who are reputed management thinkers in US. But hardly any of the professors of IIMs have published any books that are as popular as those by them.

IIMs produce very few PhDs and very few students find it attractive to come back as faculty. To Mr. Bharagava, Brand IIM has probably more to do with the quality of the students who enter through a ruthless process of selection rather than because of the contribution of teachers.

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Chhath in US: An Unique Experience

It was Sunday morning. When I started browsing Times of India in the early morning, I found Chhath already started in Patna. It was due to the time difference. We decided to follow the local time instead of that of India. Yamuna had wished a Chhath in US where all my sons are based today. It is difficult for all to participate, but Alpana, the eldest daughter-in-law does it. I consulted her to carry out the task here in US. For ‘nahai khai’, she got me the vegetable of louki and channa dal lintel prepared at her place with all the precautions on Sunday.

I went for fast for Monday’s kharana with fruits and milk in evening. On Tuesday Nov 4, I along with Anand offered my first ‘arghya’ with fruits only to the setting Sun God by 5PM as directed by Alpana. Yamuna created a water body in a plastic tub. Though this long fasting becomes torturous, but I could carry on well. And the second and final ‘arghya’ to the rising Sun God is at 6.30AM on Nov 5. Naturally this happens after almost 12 hours or more when all in India would have enjoyed the rich meal after the fast.


I remember of homologation of a foreign designed car, so it happened with Chhath too. I am sure the Sun God will forgive me for all the shortcomings that were not intentional. A religion as well as society can remain dynamic with only necessary changes. However, I can never forget the scenes of ghats of Hoghly in Uttarpara near Hind Motor, its crowd of simple men and women, young and old, children of all ages, flowing river with famous Dakhineswar temple facing us while offering of arghya, and the sweet folk songs in praise of Sun God. I missed all that here, but I did perform my fast religiously and that is important for me.

While answering to Anand, I expressed my views about Chhath as festival: Chhath must have origin in prehistoric period, when human beings worshipped Gods that represented the natural powers like rivers, trees, wind, fire, and planets. Later on the thinkers would have found Sun as the origin of this earth. As all the living beings evolved out of this earth with all the natural powers around, the Sun became the earliest and highest, and so most respectful for mankind. The rural people kept this oldest thinking alive. Chhath is only the manifestation of a strong faith. Fast is for physical purification and testing oneself for physical capability to keep away from the worldly attraction in which good food has become primary thing today.

I may be wrong and I am ready to get corrected. But there is no malice in my views.

Let Sun God bestow on this nation and mine, my all known near ones, and my siblings all the peace and prosperity against the penance of mine.

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Nov 4, 2008 Americans Create History

Nov 4, Pleasanton, USA: Around 12.30 PM, I went to see Shannon, the lone voter in family, voting along with Anand and Krish. The polling station was a public middle school, which Emma and Krish would attend if Anand and Shannon live in Pleasanton. Though media had been reporting long queue in front of the polling station in different part of USA, this polling station had hardly few voters. Surprisingly, there was no police at all. Anand couldn’t enter the station as he had put on an Obama-printed T-Shirt. Shannon could manage with my jacket. The election officer had suggested reversing the T-shirt. Shannon was a little agitated as a citizen of a country that provides all freedom.



Inside everything went on without any fuss. The station was tidy and manned by some five persons. Shannon got her ballot paper that was pretty lengthy, as the voter is to not only select the president/ vice president combination, but also the senator from the state, mayor and other members of the county such as education board. He is to express his choices on various resolutions of the state and county as well. The station had booths to mark the choices, a touch screen type electronic voting machine, and a scanner for paper ballot. Interestingly, while Indians all over the country use electronics voting, I hardly saw any one using the most advanced equipment. Most used the paper ballot and handed over to the election officer. The election officer put it into the scanner and gave back the receipt of voting, a portion torn off from the ballot paper. Surprisingly, there was no restriction on photographing. I could take many photographs.

And by 8.30 PM, it became clear that Americans had created history by electing Obama with overwhelming majority. That was the most delightful moment of this great democracy. There can never be any better example of integrity and solidarity of people in majority of the nation.

However, I liked the speeches of the winner and the vanquished as the best that were the mature expression of politics of the greatest democracy of the world. It got me overwhelmed. One gets that experience only rarely in lifetime. I wish India and Indians, particularly politicians, could learn this magnanimity and nation building as purpose and priority of politics from USA by going through these speeches. Unfortunately, the quality of debates and speeches hardly gets encouraged in Indian political system.

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Belated Happy Halloween

It was one of the great Fridays. I did my pumpkin carving all by myself. It was my first attempt to do some creative through crude artwork after my entrance examination for IIT, Kharagpur in 1957in which I had attempted to draw a crow like bird freehand perhaps ten times of the given size. Both attempts came out well.

But still I couldn’t appreciate my work on pumpkin till I saw a candle lighted inside making it interesting though without creating any horror. It became a real happy evening when I saw the hordes of kids of all ages in wonderful Halloween specific dresses coming for collecting their share of candies. It was Shannon who clarified the ‘Halloween Trick and Treat‘ and helped me to appreciate its significance better. But then I found 3,950,000 entries in Google.

For Halloween, I saw the number of entries at 189,000,000. Halloween seems to carry varying religious and social significances. Yamuna was happy that even in US people talk of witches. Perhaps every society has conceived of the witches to create fear in its earliest ages. I get reminded of my childhood when my grandmother will tell me to be at distance from some lady as she was a witch (dayan). My grandmother used to tell many stories of the witches. Even today witch-hunt goes on in villages and less affluent society, many times resulting in horrible end. Interestingly, Anvita, the eldest of the granddaughters of the family came to meet us dressed up as a vampire. Yamuna could appreciate it more when I explained that vampire is a blood-sucking witch.

Shannon as great host kept on offering the candies. With the number of children visiting us, it appeared that the community around appeared to be very participative. Richrd Florida in his new book, ‘Who’s Your City?‘ has mentioned about the number of Halloween visitors as index of livability of the community. Yamuna and myself enjoyed the dresses and makeup along with their brimming enthusiasm.


Around 60 kids would have visited us. All these kids must be collecting quite a lot of the candies, may be good enough for few weeks. When I asked my grandson Keshav and Anvita, I found their score as 135 and 100 respectively. As I mentioned in an earlier entry, the market of Halloween related consumer goods and commodities must be in billion in US, and China gets the maximum out of this consumerism.

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Can Indian Cars Enter US Market?

Fareed Zakaria in an article in Newsweek talked of some bad habits that US has developed over the past few decades, and they must kick those habits. I feel one of those habits is for keep on purchasing many things and keeping the racks full, be it food items or household accessories. However, the vehicles are the costliest item in every household. It creates the major hole in monthly expense budget. For that matter with the habit of credit cards use entrenched deep, I doubt if the couples ever seriously think of balancing the earning and expense. Money is easy, and innovative financial products are tempting. Anyone can borrow any amount of money for any purpose. Even with all the data of credit records online, the banks hardly makes any endeavour to use it at least for spendthrifts. And so even a bankrupt gets money and credit.

As I observed this time, most of the Americans have at least two cars, and at least one is big powerful utility category that burns more gas. And if one carefully observes, it is the bigger car that goes in use even for nearby pancake or grocery shop. Walking up to such destinations for such purchases that could have certainly improved physique is beyond imagination.
However, I am only talking about household cars. Americans can easily replace the car in addition to the huge one with them by a small vehicle, may be mini or fuel efficient compact. Americans don’t do that, neither lobby dominated government policy encourages for that.

As reported, “During the oil crisis of the 1970s, mini-compacts, such as the Mini Cooper – then the smallest auto available in the U.S. – achieved their highest market share in 1978, when gasoline prices were high. But mini-compacts never really caught on, and their market share declined even as gas prices rose further. The slightly larger subcompacts, such as the Volkswagen Beetle, grew market share only when prices were rising, and lost share from 1982 onward…Compact cars, however, like the Ford Escort and Honda Civic, have become widely popular over the years. And the compact class has held the single greatest market share of any segment for nearly every year since 1980.”

With American crave for power and speed, automakers and the country’s R&D experts will have to work hard to get the desired emission standard with the fuel consumption of 100miles a gallon.
Hybrid compact car such as Toyota’s Prius is another success story in US. However, US have not given Prius any concession to make up the high initial price. It’s Toyota’s unique system that has made it so popular with all commercial disadvantages. And perhaps that is the reason that other big automakers have not come out with any competitive product with success. GM is trying to come out of its mess with Volt, the plug-in electric vehicle. ‘GM executives need the Volt to become an iconic product, like Apple’s 1998 iMac’.

Unfortunately, the two Indian automakers- Tata Motors and M&M don’t have any compact car good enough to compete with the present products available in US market from Europe, Japan, and Korea. With US still retaining its top position as a market, any auto making country and its manufacturers will always wish to enter in US. Time and again, I see the news of the attempts by Indian manufacturers to enter the American market. Mahindra & Mahindra (M&M) may think of launching its new multi-utility vehicle Xylo, that has been its most ambitious project after Scorpio in US market. The Xylo, as claimed, will ‘give the ruggedness of the SUV, space of a MPV and luxury of a sedan.’ Tata Motors’ Nano though is ambitious to get into US, but Tatas are to work hard to make it acceptable to the American buyers because of their habits. Tata Motors instead can improve upon Land Rovers from its newly acquired UK plant.

Indian automakers will have to come out with some global class products that get attractive enough because of its overall cost to American consumers. For that it must get into some breakthrough innovations. The effort is on with building up of the engineering and research strength by both the companies on almost war footing through collaborations as well as acquisitions. With easy money on credit, Americans perhaps may perhaps not bother about the price for a long time to come unless the habits get changed.

Conclusion: Let Indian manufacturers work on world best compact cars and SUVs with latest technologies such as Hydrogen, battery, or any other breakthrough innovations, it they wish to enter US auto market. Chinese carmakers are already working overtime to get into this lucrative market. Will Indians put the right energy at the right place to win?

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Another India

While a young arrogant son of a political family of Maharashtra is becoming dangerous to India’s integrity, terrorists’ attacks have become so frequent with no visible action plan from a spineless government, a party supreme asks to support a person just as the culprit comes from his community and while some trade associations irresponsibly announce the possibility of job cut, the dedicated groups of scientists, many companies, technocrats as well as individuals are working hard and moving ahead in various field in innovative ways to make India strong and prosperous.

The successful launch of Chandrayaan-I show-pieced the capability of the Indian scientists and raised ISRO’s brand image to a higher level. India has joined the club of the US, Russia, China and Europe. India must go to exploit the space business commercially. It can be the launch business or the supply of high-resolution images in various bands (remote sensing). As some one suggests, the space business can not only be good business but also help India project its “soft power”. New developments at CSIR, DRDO, and other research laboratories have a lot of commercial potentials. I wish the industry takes lesson from the US and improves upon its interactions with these labs and institutes of national importance.

Indian automakersTata Motors as well as Mahindra and Mahindra are consolidating its research and development strength with expansion and acquisitions abroad. Can one imagine even that an 8000 strong team of automotive engineers and designers in Tata group- JLR, Tata Motors, TCS and INCAT- is busy in automobile engineering and research work? An integration of the top-notch automotive technology and development skills of JLR and INCAT, low-cost and innovative product development and manufacturing expertise with Tata Motors and TACO, and the offshoring and project management abilities of TCS can take the world automotive industry by storm.

Mahindra & Mahindra also plans to invade global markets with its products and building up its strength of its in-house engineering and design services. It started in January 2006 with acquisition of Plexion Technologies (whose clientele included Honda and DaimlerChrysler) followed by Italian auto designing and body engineering company GR Grafica Ricerca Design and another Italian auto design studio, Engines Engineering (which specializes in smaller engines primarily for two wheelers) this year. M&M is still on lookout for acquisitions to build up its R&D capabilities. The $34 million Mahindra Engineering now has a headcount of 1,041 engineers. As claimed, Mahindra Engineering is growing at 40% per annum and its businesses range from design to delivery of auto parts.

Tata Motors has finally found a place for its Nano in Gujarat. However, as some suggest Tata Motors ideally would have produced Nano in Argentina or Brazil where its close collaborator Fiat has spare manufacturing capacity. Are the Indian politicians listening? They can only obstruct, delay, but can’t kill the entrepreneurial zeal of Indians.

However, will one day Tata Motors and M&M sell its vehicles in US or China in big way as Japanese or Koreans or Europeans have done it? It is certainly a possibility with extreme pressure on US economy. But the Indian companies must produce vehicles with the best of technologies related to fuel-efficiency, emission control, and safety. It is only possible with some breakthrough innovations. As some one wrote in ‘Busisness Today‘, “By design or default, Tata’s business plan for the Rs 1-lakh car has made the Nano a perfect candidate for a Paul Krugman success story. The American economist and popular columnist won the Nobel Prize for Economics in 2008 for his trade theory, which explains trade between countries endowed with similar resources. It also explains trade in similar products.”

Scarcity of electricity is the biggest hold up for industrialization down to rural hutment. India is blessed by being geographically in the latitudes where the sun shines for 250 to 300 days of the year. That is 5,000 trillion kilowatt hours of radiation for India. Moser Baer, a significant and serious player in the solar PV industry, is ramping up its core R&D and high-tech manufacturing competencies and aiming for a global presence with the overall objective to bring down PV electricity costs to match conventional energy price points. It is investing of $3.6 billion (about Rs 17,280 crore) in the solar photovoltaic business.

But for the great talent among its young engineers, scientists and technocrats, MNCs in hundreds would not opened its R&D centers in India. Through a Google alert, I find every day one or the other companies from abroad adding up its R&D centres in India.

Many Indians in many areas of activities are putting their best for adding to its growth and prosperity. While Bhabha Atomic Research Centre (BARC) has developed fourth generation uranium enrichment gas centrifuges with an output of more than 10 times the earlier design, a promoter is working on weed cultivation and sells 15,000 tonnes of dry seaweed. Can one think of the initiative taken to have weed cultivation on thousands of the barges in Kerala and develop a business?

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India’s Most Innovative Companies-2008

“The Most Innovative Companies don’t do different things, they just do things differently. And that seems to make all the difference.” Innovation is the life-saving drug for any company today.

With costs soaring, the market place getting increasingly cluttered, and customers becoming more demanding, innovation is bound to become every company’s single-most important business. Barriers to innovation remain, but the most innovative companies have realised that “innovation” is not just about developing new products and services but, more fundamentally, about discovering new ways to create value. Here are the some that must be known to every Indian:

1.Mahindra & Mahindra: Be it a soft-top, 10-seater rural transport vehicle (Commander), an urban utility vehicle (Armada), or a stylish and contemporary sports utility vehicle (Scorpio), and very soon the new MUV, Mahindra Xylo that was codenamed Ingenio Mahindra & Mahindra (M&M) has been innovating its way up in the auto industry…

2.Jet Airways: For two years, the airline worked on its award-winning first-class cabin on its long-haul routes. Jet Airways’ Chairman Naresh Goyal. “I am rarely satisfied, but I think with this new first-class suite, we will have many satisfied customers.”

3.Tata Motors: “A promise is a promise”. Tata Motors Chairman Ratan Tata gave India its newest ‘people’s car’ and rewrote global automotive history…

4.Maruti-Suzuki India continuously innovates to stay ahead of the other carmakers, now making India, a main R&D base …

5.HDFC Bank is India’s best bank (for the fifth consecutive year, according to a BT-KPMG ranking of banks) for a simple reason: it hasn’t let its rapid growth affect the quality of its assets or its profitability…

6.ICICI Bank: is a story of evolution from being a lumbering development financial institution to a private sector market leader in a matter of six years? By making innovation one’s way of life…

7.ITC: A persecuted tobacco company is today a conglomerate with a booming FMCG business and uts famous e-Choupal initiative. It’s because of ITC’s ability to constantly reinvent itself…

8.Dabur India: No more a chyawanpras or lal dantmanjan company. Its future strategy rests on three pillars: Expansion, acquisition and innovation…

9.Marico: You are an FMCG company, and a manufacturer of laser hair removal equipment approaches you for distribution. You: a) laugh at the proposal and turn it down, b) strike a deal to distribute the machine, or c) spot an opportunity to create an entirely new line of business…

10.Apollo Hospitals: Where is one of the world’s biggest telemedicine hubs based? It is in Hyderabad, courtesy Apollo Health City, an integrated healthcare facility that offers “totality of wellness”…

11.Aravind Eye Care: Despite treating seven out of 10 patients for free or at minimal charges (it screens 2 million patients and performs 2.7 lakh surgeries a year), Aravind Eye Care System operates on a 40 per cent profit margin. Thanks to big and small innovations…

12.Narayana Hrudayalaya: The Dr Dev Shetty-founded hospital performs 23-25 heart surgeries a day–one of the largest in Asia–simply because it has restricted the surgeon’s job only to surgery and not the entire patient process…

13.SRL Ranbaxy: God forbid, should the bird flu ever strike Delhi, the capital’s best chance of detecting and responding to it may start from the testing labs of SRL Ranbaxy…

14.Infosys Technologies: Innovation and improvement are constantly at work at India’s best-known IT services company Infosys, right from designs for its new buildings at its 80-acre HQ in Bangalore to new solutions meant to enhance employee efficiency…

15.Wipro Technologies: Successful innovative ideas at Wipro are usually spun off into centres of excellence. Wipro also has a mash-up portal, iGrid (innovation grid), to create a collaborative environment for innovation…

16.TCS: It’s a company that virtually invented the IT services industry in India and continues to be its flag-bearer…

17.Dr Reddy’s Laboratories: Our business is innovation, be it NCES (new drugs) or generics (copy-cat drugs),” declares G.V. Prasad, Vice Chairman and MD. “To create value in the generics business, you also need to be innovative, else you cannot do it,” he adds…

18.Sun Pharmaceutical: It’s not the biggest, but it is the industry’s most valuable. That in short explains how the Dilip Shanghvi-promoted Sun Pharmaceutical has been able to stand out and create superior value in a crowded industry.

19.Airtel: Bharti Airtel’s “least-cost business model”, where just about every activity from network operation to IT is outsourced, has got the global cellular phone operators sitting up and taking note..

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